Mark Hornsby
Service & Operations Director
Basingstoke and Deane, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolMark Hornsby is a hands-on Service & Operations Director with 11 years in senior operations and technology leadership, currently building scalable onboarding and delivery for Grypp’s Digital Experience Platform. He has repeatedly transformed underperforming professional services teams—driving an 80% improvement in solution build times at Sycurio and cutting a £2m backlog to under £500k—by combining automation, tighter governance and pragmatic restructuring. Comfortable briefing boards and leading cross-functional execution, Mark balances ROI-focused strategy with day-to-day problem solving and has owned departmental P&L and revenue recognition changes. His background spans telco, hosted voice and cloud platforms, where he’s delivered large contact centre and SIP transformations and led CRM/process rollouts to improve accountability. Known for a low-ego, “let’s get it done” style, he is equally likely to dive into technical details or design people-first operating models. Based in Basingstoke, he brings a consistent track record of cost savings, operational resilience and measurable customer-focused outcomes.
11 years of coding experience
25 years of employment as a software developer
Fakenham CollegeHND, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, HND, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES at Southampton Solent University
Github Skills (40)
spark-core10
homekit10
siri10
dns-sd10
blockchain9
multicast9
ethereum9
nodejs9
curve8
p2p8
go8
rest8
scenarios7
geth7
bitcoin7
Programming languages (7)
Github contributions (5)
mrhornsby/spark-core-mdns
Jan 2015 - Apr 2020
Multicast DNS and DNS-SD for the Spark Core
Contributions:9 releases, 44 commits, 13 PRs in 5 years 4 months
dnsdns-sdmulticastspark-core
mrhornsby/HAP-NodeJS
Feb 2015 - Dec 2016
Contributions:2 releases, 24 pushes, 2 tags in 1 year 10 months
homekitnode-jsaccessorynodejshomekit-accessory
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