Mark Lowe
Customer Experience Manager at Treasury Wine Estates
Melbourne, Victoria, Australia
Summary
🤩
Rockstar🎓
Top SchoolMark Lowe is a seasoned Customer Experience and Technology Operations leader with 11 years of experience orchestrating infrastructure, hybrid cloud, and service delivery for large enterprises and government clients. He has a proven track record of turning underperforming teams and accounts—most notably raising a major Victoria Police engagement from complaint to praise—while reducing ticket volumes and improving SLA responsiveness. Skilled in ITIL and Agile practices, virtualization, multi-cloud environments and cyber security, he blends hands-on technical delivery (including internally coded tooling like a web-based patch management appliance) with executive stakeholder reporting. Currently balancing senior roles at Data#3 and Treasury Wine Estates, he drives incident mitigation, vendor management and operational governance. Colleagues describe him as a pragmatic problem-solver who surfaces grassroots feedback to inform strategic improvements.
11 years of coding experience
27 years of employment as a software developer
Electronics, Electronics at Box Hill Institute
Github Skills (35)
perl-script10
hosts10
exe10
samba10
linux9
enumerate9
windows8
sec8
perl7
security6
twine5
rdp5
ja34
ssl-certificate4
dictionary3
Programming languages (5)
Github contributions (5)
CiscoCXSecurity/enum4linux
Jul 2015 - Mar 2018
enum4Linux is a Linux alternative to enum.exe for enumerating data from Windows and Samba hosts
Contributions:4 commits, 1 PR, 4 pushes in 2 years 7 months
sambawindowsenum4linuxhostslinux
CiscoCXSecurity/ssl-cipher-suite-enum
May 2015 - Jul 2015
PERL script to enumerate supported SSL cipher suites supported by network services (principally HTTPS).
Contributions:3 commits, 4 pushes, 1 branch in 2 months
sslenumerateja3securityssh
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