UX Lead, Customer Experience Design at Sunset People
New York, New York, United States
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Summary
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Senior
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Top School
Mark Malazarte is a multidisciplinary UX lead and creative director with 14 years crafting data-driven digital experiences across media, enterprise, and civic tech from New York City. He currently leads customer experience design at MetLife, driving activation and engagement through iterative research, testing, and a global design system he helped build while at R/GA. His background blends product design, front-end development (React, D3 visualizations) and documentary production, enabling him to tell compelling data stories for clients like The Wall Street Journal and News Corp. He’s led and mentored cross-functional teams, translated stakeholder strategy into measurable UX outcomes, and even ran ethnographic city-wide research projects for smart-city platforms. Mark’s practice is notable for combining rigorous UX process with visual storytelling and film-making sensibilities, giving products both clarity and emotional resonance.
13 years of coding experience
14 years of employment as a software developer
N/A, Documentary Production, N/A, Documentary Production at Maysles Education Center
N/A, Data Visualization, N/A, Data Visualization at Edward Tufte One-Day Course
Bachelor's of Fine Arts, Graphic Design, Interactive Media Design, Bachelor's of Fine Arts, Graphic Design, Interactive Media Design at Miami International University of Art & Design
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Mark Malazarte - UX Lead, Customer Experience Design at Sunset People