Mark Miller
Senior Support Escalation Engineer
Greater Orlando United States
Summary
🤩
Rockstar🎓
Top SchoolMark Miller is a Senior Support Escalation Engineer with 14 years of experience resolving complex enterprise email, cloud and networking issues, currently driving high-severity escalations at Microsoft. He brings deep hands-on expertise across Exchange Online, Outlook, hybrid deployments and diagnostics tooling (Procmon, Fiddler, MFCMAPI, ProcDump) from tiered roles that span premium support at Microsoft, ServiceNow and NetApp. Known for translating noisy production signals into clear action plans, he combines incident triage, customer-facing communication and proactive reliability strategies to reduce recurring incidents and accelerate recoveries. Based in Greater Orlando, he pairs field-level troubleshooting with systems thinking—often rebuilding problem reproductions in dev instances to find root causes rather than delivering temporary workarounds.
14 years of coding experience
18 years of employment as a software developer
Obtained certification in Networking Administration and PC Repair. Networking Administration and PC Repair, Obtained certification in Networking Administration and PC Repair. Networking Administration and PC Repair at Plaza School of Technology
Github Skills (91)
parser10
windows10
low-level10
azure-functions10
winforms10
asp-net-core10
asp-net10
code-analysis10
visual-studio10
fsharp10
roslyn10
datalog10
linux10
dotnet10
windows-forms10
Programming languages (4)
Github contributions (5)
marklio/LinqToStdf
Apr 2012 - Jul 2021
A library for parsing/processing Standard Test Datalog Format (STDF) files, typically used in semiconductor testing.
Contributions:57 commits, 5 PRs, 43 pushes in 9 years 5 months
testingsemiconductorparsingparserdatalog
marklio/dotnet_sdk
Oct 2024 - Oct 2024
Contributions:5 reviews, 1 PR, 12 pushes in 5 days
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