Summary
Mark Norelus is a results-driven retail and operations leader with 11 years of hands-on experience delivering exceptional customer service, sales growth, and team development across major technology and retail brands such as Apple, Google, Microsoft, Best Buy, Staples, and RONA. He excels at coaching frontline teams, translating technical product knowledge into compelling demos, and improving operational efficiency from inventory control to omnichannel order coordination. Known for stepping into varied specialist roles—from VR/AR and Google ambassador work to wireless and appliance solutions—he combines technical curiosity with a consistent track record of hitting targets and elevating customer experiences. Based in Ottawa, he pairs formal training in Interactive Media Design with practical leadership earned rising through supervisory and team-lead roles, bringing both creative problem-solving and process discipline to retail operations.
11 years of coding experience
4 years of employment as a software developer
Algonquin College
English, French