Mark Phillipson
Manager II, Customer Solutions Escalations
Blackburn, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolMark Phillipson is a seasoned escalation and customer solutions leader with 10 years’ experience at Promethean, currently managing a global team to drive product and process improvements for education technology. He combines hands-on technical troubleshooting across Windows, macOS, Linux, iOS, Android and Chrome OS with strategic roadmap planning, Salesforce component design, and QA-driven solution testing. Known for translating customer voice into actionable product changes, he liaises closely with product management and stakeholders to streamline integrations and SLAs. A former mentor and technical lead, he emphasizes coaching, documentation, and continuous improvement to uplift team performance and customer outcomes. Based in Blackburn, he brings a practical instructional-design mindset from a BTech in Sports Science to technical problem solving, and even shares a side presence as Twitch: MarcusVoiceCoder.
10 years of coding experience
Bachelor of Technology (BTech) Sports Science, Distinction, Bachelor of Technology (BTech) Sports Science, Distinction at Blackburn College, Blackburn, UK
Stackoverflow
1,313reputation
175kreached
85answers
17questions
ms-access
top-5%
blazor
top-5%
Github Skills (93)
cloud-computing10
windows10
razor-components10
asp-net-core10
blazor-component10
blazor-server10
razor10
in-progress10
linux10
dotnet10
editor10
blazor10
pluralsight10
webassembly10
electron10
Programming languages (7)
Github contributions (5)
Mark-Phillipson/SpeechRecognitionHelpers
Mar 2019 - Dec 2022
Various Speech Recognition Helper Projects
Contributions:225 commits, 5 PRs, 256 pushes in 3 years 10 months
speech-recognition
Mark-Phillipson/WPFEmergencySpeechApplication
Apr 2018 - Jul 2022
Emergency speech application for when Dragon freezes.
Contributions:1 PR, 15 pushes, 1 branch in 4 years 3 months
speech
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