Summary
Mark Poon is a resourceful operations and analytics professional with 19 years of experience blending customer-facing roles, data-driven reporting, and small-business entrepreneurship. Currently running a sneaker resale business in Los Angeles, he combines market intelligence and procurement skills with strong customer service and issue-resolution capabilities. Previously he streamlined reporting and CRM migrations at organizations including Activision Blizzard and UCLA, cutting report generation time by more than half through template automation and advanced Excel techniques. Comfortable across tools like Workday, Salesforce, Visier and VBA, he excels at turning large datasets into actionable insights and repeatable processes. A lifelong learner with an International Relations background, he brings cross-cultural communication strengths and a knack for quickly adapting to new systems and roles.
19 years of coding experience
Bachelor of Arts, International Relations; Global Studies; International Political Economy, Bachelor of Arts, International Relations; Global Studies; International Political Economy at University of Minnesota
English, Chinese