Schmidt
Berlin, Germany
Summary
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RockstarMark Schmidt is a customer-obsessed founder and CEO with 16 years building and scaling support-led technology organizations, from founding support at Duo to leading Firefox support for 450M+ users at Mozilla. He combines hands-on engineering chops—contributing QA and backend improvements to notable open-source projects like PouchDB and Apache Nano—with strategic operator experience across startups, Techstars mentorship, and his current decentralized AI orchestration venture, Naptha AI. Mark specializes in designing scalable, multi-channel support systems, SLAs, NPS-driven programs, and playbooks that turn early user bases into loyal communities. He’s as comfortable shipping tests and API features in GitHub repos as he is setting support strategy and cross-functional priorities. Colleagues describe him as a pragmatic builder who prioritizes delightful, shareable customer experiences while keeping an engineer’s attention to quality and automation. Based in San Francisco, he bridges product, ops, and open-source ecosystems to drive practical, growth-oriented outcomes.
16 years of coding experience
Github Skills (10)
couchdb10
databases10
javascript10
nodejs10
pouchdb10
api10
apidoc10
database10
testing10
database-design8
Programming languages (16)
Github contributions (5)
apache/nano
Jan 2014 - May 2016
Nano is now part of Apache CouchDB. Repo moved to https://GitHub.com/apache/couchdb-nano
Role in this project:
Back-end Developer
Back-end DeveloperContributions:1 release, 34 commits, 26 PRs in 2 years 4 months
Contributions summary:Schmidt significantly contributed to the `nano` library, focusing on API enhancements. Their work involved implementing a multipart API for document insertion and retrieval, as demonstrated by changes to the core `nano.js` file and corresponding test files. They also addressed configuration handling and included features for database updates and following database changes. These changes indicate a focus on improving the library's functionality and adding new features.
apachenanodatabaseapache-couchdbpouchdb
pouchdb/pouchdb
May 2012 - Dec 2022
:kangaroo: - PouchDB is a pocket-sized database.
Role in this project:QA Engineer / Test Automation Engineer
QA Engineer / Test Automation EngineerContributions:1 review, 74 commits, 14 PRs in 10 years 8 months
Contributions summary:Schmidt's contributions primarily focused on creating and modifying tests for the PouchDB project. They added tests for various functionalities, including changes documents, design document retrieval, attachments, and views. The user also addressed bug fixes related to attachment handling and implemented tests for continuous changes and query options within the database. The work demonstrates a strong focus on ensuring the quality and reliability of the PouchDB project.
pocketjavascriptdatabasepouchdbcouchdb
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