MarkĀ Silverman
Senior Customer Support Engineer at Cogent Communications
Baltimore, Maryland, United States
Summary
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SeniorMark Silverman is a methodical senior customer support engineer with over a decade of hands-on experience maintaining and troubleshooting ISP, webhosting, colocation, and datacenter networks. Based in Baltimore, he has progressed from NOC technician roles to Tier 1 escalation lead at Cogent Communications, combining Linux CLI fluency, monitoring tools (Nagios/Munin/Netcool), and strong incident coordination across field engineering and off-net providers. He excels at mentoring junior staff, documenting procedures, and resolving wide-area service outages while keeping customer experience front and center. Actively seeking remote network administration or engineering roles, he is especially interested in deepening expertise in Unix system administration, web hosting, data visualization, cybersecurity, and cloud/virtualization. A quietly curious operator, he pairs meticulous troubleshooting discipline with a continual drive to reclaim and expand hands-on systems skills.
8 years of coding experience
8 years of employment as a software developer
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (5)
freetds5
minecraft2
gdb1
dune1
data-collection1
Programming languages (1)
Github contributions (5)
marksilverman/spheromaniac
May 2022 - Jun 2022
Contributions:1 release, 32 commits, 6 pushes in 1 month
marksilverman/spiromaniac
Aug 2021 - Aug 2021
Contributions:39 commits, 22 pushes, 7 branches in 21 days
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