Mark Starkman is a Staff Software Engineer with 14+ years of experience building and stabilizing large-scale web platforms, currently at PagerDuty after a long tenure improving reliability at Canvas/ Instructure. He pairs deep backend expertise in Ruby on Rails and PostgreSQL with front-end skills in JavaScript/React and practical SRE practices to reduce incidents, speed deploys, and improve observability. Mark has repeatedly led cross-functional teams to eliminate N+1 queries, optimize database access patterns, and automate deployment safety—cutting deploy times roughly in half and driving uptime to nearly 100% for mission-critical services. He’s equally comfortable as an individual contributor and as an engineering manager, having run teams, modernized hiring and interview processes, and introduced AI-assisted workflows to accelerate code comprehension. Based in Pennsylvania with a BSEE from University of Pittsburgh, he’s also active in mentoring and volunteer work, bringing a strategic, service-oriented mindset to engineering leadership. An underrated strength is his habit of coordinating changes across the full stack—APIs, logging, and third-party integrations—so reliability improvements stick.
14 years of coding experience
26 years of employment as a software developer
Pennsbury High School
Electrical Engineering, Electrical Engineering at Drexel University
BSEE Electrical Engineering, BSEE Electrical Engineering at University of Pittsburgh
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Mark Starkman - Staff Software Engineer at PagerDuty