Mark Stephen is a Technical Manager with 12 years of experience leading offshore support and technical teams for accounting software, currently based in the Omaha metropolitan area. He has built deep domain expertise in QuickBooks support, payroll, and enterprise implementations while managing certified Intuit third-party services at Pro Accounting Support. His background in accounting and finance (Missouri State University and Missouri Valley College) gives him a rare blend of product knowledge and technical leadership that helps bridge client needs with engineering execution. Prior roles as a Technical Specialist at WAMP InfoTech reflect hands-on troubleshooting and operational improvement experience. Colleagues describe him as a pragmatic manager who focuses on reliability, clear processes, and measurable outcomes for SMB clients. Outside core duties he leverages his finance training to optimize support workflows and client onboarding, reducing time-to-resolution.
12 years of coding experience
Bachelor's degree, Accounting and Finance, Bachelor's degree, Accounting and Finance at Missouri Valley College
Bachelor's degree, Accounting and Finance, Bachelor's degree, Accounting and Finance at Missouri State University
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