Marlon Ramirez
Helpdesk Engineer at Acclaro
Cali, Valle del Cauca, Colombia
Summary
👤
Senior🎓
Top SchoolMarlon Ramirez is an experienced IT support and server administration professional with 12 years in the field and a strong 7-year focus on hands-on support, team leadership, and infrastructure reliability. He has led and coordinated technical support teams, managed Windows and Linux servers, virtualization, AD, Office365, firewalls and backup systems for clients across industries including gaming and healthcare. Comfortable both as a technical authority and a manager, he pairs troubleshooting depth (VMware, Hyper-V, SQL, AS400) with process-driven SLA delivery and staff coaching. He also brings software development sensibilities—PHP, Java and JavaScript—to system engineering, enabling effective automation and integration across web environments. Based in Cali, Colombia, Marlon blends customer-centric service with a penchant for optimizing operations and documenting resilient, PCI-aligned production environments.
11 years of coding experience
Engineer's degree Computer Science, Engineer's degree Computer Science at Universidad Nacional Abierta y a Distancia
Spanish, English
Github Skills (4)
micro10
java9
javascript9
cpp9
Programming languages (1)
Github contributions (5)
mirdware/scalar
Dec 2016 - Nov 2022
Contributions:82 commits, 97 pushes, 1 branch in 6 years
sespesoft/pgaudit
Sep 2015 - Jul 2024
Contributions:34 pushes, 1 branch in 8 years 11 months
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