Martin Draganov
Team Lead at HCLTech
Pernik, Pernik, Bulgaria
Summary
👤
Senior🎓
Top SchoolMartin Draganov is an IT team lead with nine years of hands-on experience across system administration, technical support, and customer-facing operations in banking and enterprise IT. He progressed from resolving ATM/POS and internal banking application incidents at UniCredit to leading L1 support teams and quality assurance at HCLTech, combining operational discipline with people coaching and process reporting. Comfortable with both hardware and software troubleshooting, Martin has a track record of managing high-priority tickets, cross-team escalation, and training new hires for multicultural customer environments. He brings practical knowledge of monitoring, ticketing workflows, and VIP support metrics, and is known for turning reactive incident handling into repeatable, documented practices. Based in Pernik, Bulgaria, he pairs a Technical University of Sofia IT background with a pragmatic leadership style that values measurable improvements in response and resolution performance.
9 years of coding experience
4 years of employment as a software developer
Bachelor's degree, Information Technology, Bachelor's degree, Information Technology at Technical University of Sofia
Github Skills (8)
android-app6
kotlin5
bank4
android4
java2
client-server2
console-application1
console1
Programming languages (1)
Github contributions (5)
DraganovMartin/Car-Calendar
Oct 2016 - Mar 2018
Contributions:84 commits, 26 PRs, 66 pushes in 1 year 4 months
android-appkotlincarsandroid
DraganovMartin/Bank-System
Dec 2016 - Jan 2017
Contributions:17 PRs, 31 pushes, 1 branch in 1 month
bankjavaclient-serverbank-system
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