Martin Edenhofer
CEO at Zammad GmbH
Berlin Metropolitan Area Germany
Summary
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RockstarMartin Edenhofer is a seasoned software entrepreneur and engineer with over 20 years in product and company leadership and nine years of focused experience as a CEO driving open-source helpdesk and enterprise support platforms. As founder and current CEO of Zammad GmbH and Znuny GmbH, he combines hands-on backend development—evidenced by CTI integrations and API work in the popular Zammad project—with strategic stewardship of commercial open-source ecosystems. His background founding OTRS.org and serving as CTO/owner of OTRS demonstrates a rare continuity from code-level problem solving to scaling organizations and customer-facing products. Based in Berlin, he advises open-source contributors in need and brings a practical, integrator mindset that turns telephony, ticketing, and support workflows into robust, production-ready systems.
9 years of coding experience
13 years of employment as a software developer
Github Skills (11)
rspec10
ruby-rails10
rails10
api10
apidoc10
ruby10
api-design9
su9
sup9
apim9
ticket-system8
Programming languages (3)
Github contributions (5)
zammad/zammad
Jul 2019 - Oct 2022
Zammad is a web based open source helpdesk/customer support system.
Role in this project:
Back-end Developer
Back-end DeveloperContributions:157 commits, 67 PRs, 11579 pushes in 3 years 3 months
Contributions summary:Martin implemented and tested features related to Call Detail Record (CTI) integration, specifically for handling incoming and outgoing phone calls. Their work involved modifications to the application's request handling, including token validation, call logging, and setting caller IDs. The code changes show a focus on the API endpoints and the underlying logic that manages call events and interactions within the Zammad customer support system. The user also modified the application's codebase to handle changes to the ticket title when opening a new ticket.
zammadrubyjavascriptticketinghelpdesk
zammad/zammad-org
Sep 2024 - Jul 2026
The zammad.org and next.zammad.org websites.
Contributions:322 pushes, 1 branch, 51 issues in 1 year 10 months
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