Martin Jordan
Head Of Design & User Research at DigitalService
Berlin, Germany
Summary
👤
Senior🎓
Top SchoolMartin Jordan is a seasoned design and user research leader with over a decade of experience shaping digital public services across the UK and Germany. As Head of Design & User Research at Germany’s Digital Service he has grown multidisciplinary teams to 35+ people, formalised content and research professions, and driven adoption of a government-grade Service Standard across federal ministries. Previously he led service design at the UK Government Digital Service, evolving the GOV.UK Service Manual and building community-led, measurable approaches to service quality. Martin blends hands-on research and prototyping with organisational change: he builds design literacy, creates communities of practice, and runs public-sector meetups that bridge policy and product. A co-founder of Service Design Berlin and former practitioner in industry and academia, he pairs international conference experience and teaching with practical delivery for millions of users. He holds an MBA in Service Innovation and Design and is known for translating complex bureaucratic needs into user-centred, scalable services.
10 years of coding experience
9 years of employment as a software developer
Master of Business Administration (M.B.A.) Service Innovation and Design, Master of Business Administration (M.B.A.) Service Innovation and Design at Laurea University of Applied SciencesPre-degree (Vordiplom) Industrial & Interaction Design, Pre-degree (Vordiplom) Industrial & Interaction Design at Hochschule Magdeburg-StendalAdvanced Certificate User-Centered Innovation Design Thinking, Advanced Certificate User-Centered Innovation Design Thinking at Hasso Plattner InstituteDiplom (Master equivalent) Design, Diplom (Master equivalent) Design at University of Applied Sciences Potsdam
Github Skills (9)
prototyping7
publisher6
admin5
designer5
react4
prototypes4
container3
poster3
devrel2
Programming languages (4)
Github contributions (5)
digitalservicebund/public_documents
Jun 2022 - Feb 2023
Contributions:11 commits, 31 pushes, 2 branches in 7 months
martin-jordan/international-gov-design
Mar 2022 - May 2023
Contributions:3 pushes in 1 year 1 month
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