Martin Jordan
Head Of Design & User Research at Fachbereich Gestaltung Hochschule Darmstadt
Berlin, Germany
Summary
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Senior🎓
Top SchoolMartin Jordan is a seasoned design and user research leader with over a decade of experience shaping digital public services across the UK and Germany. As Head of Design & User Research at Germany’s Digital Service he has grown multidisciplinary teams to 35+ people, formalised content and research professions, and driven adoption of a government-grade Service Standard across federal ministries. Previously he led service design at the UK Government Digital Service, evolving the GOV.UK Service Manual and building community-led, measurable approaches to service quality. Martin blends hands-on research and prototyping with organisational change: he builds design literacy, creates communities of practice, and runs public-sector meetups that bridge policy and product. A co-founder of Service Design Berlin and former practitioner in industry and academia, he pairs international conference experience and teaching with practical delivery for millions of users. He holds an MBA in Service Innovation and Design and is known for translating complex bureaucratic needs into user-centred, scalable services.
10 years of coding experience
Master of Business Administration (M.B.A.), Master of Business Administration (M.B.A.) at Laurea University of Applied SciencesPre-degree (Vordiplom), Industrial & Interaction Design, Pre-degree (Vordiplom), Industrial & Interaction Design at Hochschule Magdeburg-StendalAdvanced Certificate, User-Centered Innovation, Design Thinking, Advanced Certificate, User-Centered Innovation, Design Thinking at Hasso Plattner InstituteDiplom (Master equivalent), Design, Diplom (Master equivalent), Design at University of Applied Sciences Potsdam
Github Skills (8)
designer6
prototyping6
html4
react4
devrel4
publisher3
admin2
container2
Programming languages (4)
Github contributions (5)
digitalservicebund/public_documents
Jun 2022 - Feb 2023
Contributions:11 commits, 40 pushes, 2 branches in 7 months
martin-jordan/government-service-standards
Apr 2023 - Jul 2025
Contributions:2 pushes in 2 years 3 months
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