Summary
Martin Mikač is a Senior ServiceNow Consultant with eight years of focused ServiceNow delivery experience and a broader 20+ year IT background spanning development, system engineering, and user support. Based in the Greater Karlovy Vary area, he blends hands-on ServiceNow implementation work with a developer's sensibility rooted in PHP and Zend Framework 3, Unix/Linux administration, and IoT curiosity. His career moves from developer roles on ERP and accounting systems to senior consulting at a ServiceNow Elite Partner and now Devoteam, giving him a rare mix of legacy system knowledge and modern ITSM practice. Colleagues know him for bridging technical detail and practical business needs—designing integrations, testing, and KPIs that drive management decisions. He brings pragmatic problem-solving from frontline support to enterprise platform projects, often spotting infrastructure or process gaps others overlook. Fluent in Czech enterprise contexts, he complements consultancy skills with a developer’s discipline for well-tested, maintainable solutions.
8 years of coding experience
21 years of employment as a software developer
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English