Martin Sickel
Senior TechLead Contact Center Platforms
Zurich, Zurich, Switzerland
Summary
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Senior🎓
Top SchoolMartin Sickel is a Senior TechLead for Contact Center Platforms based in Zurich with over 15 years of domain expertise and nine years in senior roles, driving the design and integration of VoIP, CRM and omnichannel customer care systems. He combines deep hands-on skills in system architecture, networks, databases and security with practical experience in predictive dialing, IVR and WFM implementations to boost productivity and reduce costs. At Sunrise and Sunrise UPC he has led cross-functional projects that translated business requirements into resilient, scalable contact center infrastructures and ran staff training programs to embed new technologies. Known for seamlessly integrating legacy and modern platforms, he brings a pragmatic engineering approach that prioritizes operational continuity while enabling innovation. An uncommon strength is his background spanning both telecom operator environments and vendor-side system engineering, giving him a rare end-to-end perspective on contact center technology lifecycles.
9 years of coding experience
14 years of employment as a software developer
Grundwissen Elektrotechnik, Grundwissen Elektrotechnik at BFE Singen
English
Github Skills (59)
arduino-library9
amazon9
object-model8
net-library8
rc7
filesystem7
sml7
arduino7
lora6
java6
servo6
arduino-uno6
embedded5
atmega5
dotnet-library4
Programming languages (5)
Github contributions (5)
chmasi/GardenaAlexa
Mar 2017 - Mar 2017
Contributions:3 commits, 2 pushes, 1 branch in 1 day
chmasi/GardenaSendHomeByRain
Mar 2017 - Mar 2017
Contributions:3 pushes, 1 branch in 1 day
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