Martin Vicknair
Senior Solutions Support Adviser at PhoneBurner
Denver Metropolitan Area United States
Summary
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Senior🎓
Top SchoolMartin Vicknair is a Senior Solutions Support Adviser with eight years of experience helping SaaS teams resolve complex escalations and scale reliable support operations. He specializes in building structured troubleshooting frameworks and AI-assisted workflows that make responses accurate, consistent, and customer-safe. At PhoneBurner he partners cross-functionally to standardize playbooks, automate repetitive tasks, and reduce variance in high-impact cases. His background ranges from network administration and operations leadership to program management, giving him a practical knack for turning messy, high-context problems into clean workflows and documentation. Based in the Denver area, he combines technical rigor with clear, step-by-step customer guidance and a bias for operationalizing repeatable outcomes. Outside support engineering, his experience running store operations and managing public programs informs a pragmatic, customer-centric approach to scaling processes.
8 years of coding experience
3 years of employment as a software developer
Bachelor of Arts (BA) International Studies, Bachelor of Arts (BA) International Studies at Louisiana State UniversityFull Stack Coding Bootcamp, Full Stack Coding Bootcamp at University of Denver
Spanish, English
Github Skills (2)
github3
utterances3
Programming languages (3)
Github contributions (5)
martinvicknair/cbdlakewoodco.com
May 2020 - Jan 2021
Contributions:313 pushes, 1 branch in 8 months
martinvicknair/cbdlittleton.com
Sep 2020 - Jan 2021
Contributions:375 pushes, 1 branch in 4 months
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