Masaki Yanagimoto
Support Escalation Engineer
Redmond, Washington, United States
Summary
👤
Senior🎓
Top SchoolMasaki Yanagimoto is a Support Escalation Engineer at Microsoft in Redmond with nine years of hands-on experience diagnosing complex cloud and on‑premises issues, often diving into source code and memory dumps down to assembly. He has deep expertise across Exchange, Outlook, Microsoft 365 Copilot, networking protocols, and Windows/identity stacks, and serves as a subject matter expert who mentors and onboard new engineers. Masaki regularly collaborates with engineering teams during service incidents, turning customer-facing problems into product improvements. His background includes practical programming in C/C#/C++/JavaScript and PowerShell to create customer-facing samples and debug complex scenarios, reflecting a blend of low-level technical rigor and customer empathy. An unusual strength is his comfort moving between high-level support leadership and low-level debugging, making him effective at both incident command and detailed root-cause analysis.
9 years of coding experience
6 years of employment as a software developer
Master of Engineering, Computer Science, Master of Engineering, Computer Science at Tokyo Institute of Technology
Chinese
Github Skills (5)
translation9
localization9
strings9
transifex8
civicrm8
Programming languages (1)
Github contributions (1)
civicrm/l10n
Mar 2017 - Aug 2022
Localisation scripts for CiviCRM and archive of localisation files (please use Transifex to update strings)
Contributions:17 commits in 5 years 5 months
stringstranslationarchivetransifexupdate
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