Masato Ikeda

Staff Technical Support Engineer at Broadcom

Tokyo, Japan
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Summary

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Masato Ikeda is a Staff Technical Support Engineer with 14 years of experience based in Tokyo, specializing in advanced support for virtualization, storage, and enterprise systems at Broadcom and VMware. He has led L1–L3 teams, handled complex customer escalations for vSphere, vSAN and SRM, and contributed to hiring and training initiatives that scale technical capability. A hands-on engineer with a master's in computer science from Waseda University, he also contributes to open-source Ruby projects—improving tools like rails-erd, Gretel, and MongoMapper to support multiple Rails versions and sharded MongoDB use cases. This blend of deep product support, team leadership, and practical OSS development gives him a rare perspective on both operational reliability and developer tooling.
code14 years of coding experience
job14 years of employment as a software developer
bookMaster's degree, Computer Science, Master's degree, Computer Science at 早稲田大学 WASEDA University
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455reputation
14kreached
5answers
0questions
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Github Skills (23)

ruby-rails10
object-mapping10
testing10
rspec10
configuration-management10
rails10
mongodb-database10
ruby10
orm10
mongodb10
ruby-on-rails10
yaml9
database-design9
html9
activesupport8

Programming languages (12)

TypeScriptDockerfileRustCGherkinJavaScriptGoHTML

Github contributions (5)

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mongomapper/mongomapper

Oct 2020 - Jan 2023

A Ruby Object Mapper for Mongo
Role in this project:
userBack-end Developer
Contributions:17 reviews, 63 commits, 58 PRs in 2 years 3 months
Contributions summary:Masato primarily contributed to the core functionality of the MongoMapper library. Their work involved modifying accessor definitions, improving typecasting within array elements, and addressing association issues with the `belongs_to` proxy. They also worked on fixing keyword arguments in validations and resolving compatibility issues related to Rails 7.0 and Ruby 3.1. Furthermore, they introduced sharding functionality by adding shard keys to upsert queries and improving tests for sharded documents.
ruby-object-mappermongomongoidobject-mapperruby
voormedia/rails-erd

Sep 2012 - Feb 2015

Generate Entity-Relationship Diagrams for Rails applications
Role in this project:
userBack-end Developer
Contributions:20 commits, 3 PRs, 6 comments in 2 years 5 months
Contributions summary:Masato primarily contributed to the configuration and testing of Rails ERD, a tool for generating entity-relationship diagrams in Rails applications. They implemented and refined the loading of configuration files, allowing users to customize the diagram generation process. Key changes included making the configuration file more flexible by removing the need for colons and supporting multiple Rails versions. The user's work also encompassed adjustments to testing procedures and addressing potential issues, thus improving the reliability and usability of the tool.
diagramsmermaidrails-applicationsrailsentity
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Masato Ikeda - Staff Technical Support Engineer at Broadcom