Servicenow Technical Consultant at Aoop - an NTT DATA Company
Minas Gerais, Brazil
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Summary
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Senior
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Mateus Pimenta is a ServiceNow Technical Consultant and Developer with 11 years of IT experience, currently driving platform implementations at Aoop - an NTT DATA Company from Minas Gerais, Brazil. He specializes in ITSM and ITOM, delivering customizations across Incident, Problem, Change, Service Catalog and CMDB while prioritizing OOTB adherence, performance and scalability. Comfortable with Business Rules, Client Scripts, Flow Designer and REST/SOAP integrations, he builds automations and discovery-enabled solutions that improve operational efficiency and governance. His background ranges from hands-on system support and finance-facing customer service to formal software engineering studies, giving him a pragmatic view of user needs and operational constraints. Rapid career progression within GFT Technologies demonstrates both technical mastery and an ability to evolve responsibilities quickly. Colleagues value his focus on clean, maintainable platform work that balances short-term fixes with long-term stability.
11 years of coding experience
1 year of employment as a software developer
Ensino Técnico, Informática para Internet, Ensino Técnico, Informática para Internet at Instituto Federal de Educação, Ciência e Tecnologia do Sul de Minas Gerais
Contributions:10 pushes, 9 branches in 2 years 7 months
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