Summary
Matheus Fontes is an AI Training Specialist and customer experience professional with 7–8 years of hands-on experience in service desk operations, client support, and LLM data annotation. He blends deep customer-facing expertise—from immigration services to high-volume chat and call centers—with practical skills in evaluating and refining AI outputs for accuracy, safety, and clarity. At iMerit he designs prompts, detects hallucinations and bias, and maintains high-quality annotation standards, while freelance and side projects show his curiosity for front-end development. Matheus is also a front-end developer and computer science student who has built playful automation like a JavaScript script that sends the Shrek script line-by-line via WhatsApp, highlighting a pragmatic, experimental approach to solving problems. Adaptable and analytically minded, he excels at translating real-world customer insights into improvements for AI-driven systems.
7 years of coding experience
1 year of employment as a software developer
Licentiate degree, English Language and Literature, General, Licentiate degree, English Language and Literature, General at Universidade Federal de Sergipe