Matheus Henrique
Analista De Suporte A Sistemas at Presenta Sistemas
São Paulo, Brazil
Summary
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Rockstar🎓
Top SchoolMatheus Henrique is an experienced IT support analyst with over seven years delivering Tier 2 support, incident management and customer success across logistics, retail and import/export environments. Graduated in IT Management and System Analysis, he combines strong communication and rapid learning with hands-on troubleshooting—maintenance of machines, printers, Protheus system administration and daily backups. He is proficient with ServiceNow, SmartIT, Cherwell and SLA management, and has practical SQL and front-end development knowledge that help him diagnose system issues beyond standard helpdesk tasks. Matheus also brings a marketing edge, managing Facebook and Google Ads and content production, which informs a customer-focused approach to technical support. Notably, he has collaborated across international N3 teams (including the U.S.) while creating knowledge bases and operational indicators to reduce recurring incidents. Based in São Paulo, he currently supports systems at Presenta Sistemas and enjoys solving problems that improve user experience and operational reliability.
7 years of coding experience
Gestão de Tecnologia da Informação, Informática, Gestão de Tecnologia da Informação, Informática at Faculdade Sumaré
Portuguese, English
Stackoverflow
61reputation
3kreached
1answer
0questions
Github Skills (120)
icon-pack10
realtime10
postgresql10
altjs10
logos10
branding10
rescript10
firebase10
auth10
javascript10
svg-files10
omnistack10
database10
typescript10
firestore10
Programming languages (9)
Github contributions (5)
mxthevs/semana-omnistack-10
Jan 2020 - Mar 2022
Código produzido durante a Semana Omnistack 10
Contributions:16 commits, 2 PRs, 11 pushes in 2 years 2 months
reactreact-nativerocketseatjavascriptsemana
mxthevs/Caml_bot
Aug 2021 - Apr 2022
Caml_bot is a chatbot for twitch.tv/mxthevsz 🤖
Contributions:155 commits, 26 PRs, 33 pushes in 7 months
irc-botbotocamlirc-clienttwitch-tv
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