Matt Bolte
Lead Technical Account Manager at Relativity
Crystal Lake, Illinois, United States
Summary
👤
Senior🎓
Top SchoolMatt Bolte is a seasoned technical leader with 18 years of experience specializing in enterprise software support, infrastructure optimization, and customer success, now serving as Lead Technical Account Manager at Relativity. He built core Premium Support tooling and playbooks, led crisis response teams, and maintained a 99% customer satisfaction KPI while mentoring engineers and teaching certifications. At Deloitte he scaled and standardized a global H-O Tech Ops team, improving SLAs, KPIs, and cross-border alignment for cybersecurity-focused risk and advisory work. A hands-on troubleshooter, he contributes to open-source (notably Windows-focused fixes to libusb) and brings practical device-compatibility experience that complements his SQL, ElasticSearch, Splunk, and Azure skills. Known for creating innovative SOPs and customer action plans, he combines technical depth with people development and clear communication across business and technical audiences. Outside work he pursues woodworking, used-books eCommerce, and personal finance, reflecting a pragmatic, detail-oriented mindset.
18 years of coding experience
10 years of employment as a software developer
Bachelor of Management Information Systems, Bachelor of Management Information Systems at Bradley University
Stackoverflow
76reputation
5kreached
1answer
0questions
Github Skills (9)
c1710
windows10
usb10
c1110
libusb10
libvirt6
homebrew6
macos6
virtualbox6
Programming languages (10)
Github contributions (5)
libusb/libusb
Sep 2021 - Sep 2021
A cross-platform library to access USB devices
Role in this project:
Back-end Developer
Back-end DeveloperContributions:1 commit, 4 PRs, 15 comments in 1 day
Contributions summary:Matt primarily contributed to the Windows-specific parts of the libusb library, focusing on improving the library's compatibility with different USB devices and addressing potential issues. Their contributions included adding workarounds for Intel USB 3.0 root hubs, avoiding potential errors in transfer reporting, and translating error codes to ensure accurate status reporting when devices are unplugged. Furthermore, they fixed the translation of error messages related to device connectivity. These changes enhance the stability and reliability of libusb on the Windows platform.
usb-deviceslibusbcusb
Tinkerforge/oled-128x64-bricklet
Jul 2015 - Mar 2022
Contributions:51 commits, 43 pushes, 1 tag in 6 years 8 months
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