Matt Briggs is a Customer Solutions Developer and seasoned content architect with 10+ years shaping how enterprises create, manage, and deliver structured content. He combines deep technical writing and product experience—from documenting Kubernetes and Azure services to designing DITA-based single‑source content systems—with hands-on skills in APIs, automation, and content modeling. At Heretto he builds custom solutions that unblock knowledge silos and enable scalable, reusable content delivery; previously at Microsoft he led semantic content architecture and integrated LLMs into authoring and delivery workflows. A published author and former writer-in-residence, he brings a rare blend of literary craft and engineering discipline, making technical content both human-friendly and machine-ready. Based in Seattle, he’s equally comfortable producing API reference code samples and defining content taxonomies that power personalized, multi-channel experiences.
10 years of coding experience
12 years of employment as a software developer
Certificate in Python Programming Computer Software Engineering, Certificate in Python Programming Computer Software Engineering at University of Washington
A modular, single source proof-of-concept for technical docs.
Contributions:96 PRs, 78 pushes, 2 branches in 2 months
sat-solvermodularproof-of-conceptsympyidris
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Matt Briggs - Customer Solutions Developer at Heretto