Summary
Matt Coles is a Senior Specialist IT System Engineer with 11 years' hands-on experience delivering 2nd/3rd-line support, server and virtualization management, and IT project delivery across multi-site NHS and commercial environments. He combines a BSc in Network Management & Security with a strong track record of diagnosing root causes, scripting server-side solutions, and managing GPOs, SharePoint and antivirus deployments for large user bases. Known for calm, customer-focused communication, he regularly translates complex technical issues into clear action and improvement recommendations. Based in the Greater Cardiff area, he has progressed from helpdesk roles to senior engineering positions and brings practical hardware engineering exposure from his GitHub-linked work at Jump Trading. Colleagues value his attention to detail, ability to perform under pressure, and appetite for solving challenging infrastructure problems.
11 years of coding experience
BSC (Hons), Network Management and Security, BSC (Hons), Network Management and Security at The University of Glamorgan