Matt Dunn
Head Of Customer Success & Support, IFS Loops
Lancaster, England, United Kingdom
Summary
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SeniorMatt Dunn is a customer experience and support leader with over two decades of progressive technical and operational responsibility, currently heading Customer Success & Support for IFS Loops. He specialises in scaling global support organisations, implementing AI-driven automation and predictive insights to boost productivity and measurable customer value. Matt has repeatedly forged strong cross-functional partnerships with Product and Engineering to drive product adoption and elevate service levels, while also owning budget, capacity planning and strategic tech investments. His hands-on background as a senior support engineer and escalations specialist gives him deep technical credibility that helps bridge complex customer issues and engineering solutions. Known for building escalation frameworks, automations and knowledge-driven workflows, he consistently improves resolution efficiency and customer satisfaction. Based in Lancaster, England, he combines practical technical depth with a clear focus on measurable business outcomes and continuous improvement.
11 years of coding experience
24 years of employment as a software developer
English
Github Skills (4)
saucelabs10
java4
selenium2
markdown1
Programming languages (5)
Github contributions (5)
mattdsauce/sauceJobTimings
Jun 2017 - Nov 2022
Contributions:15 commits, 14 pushes, 1 branch in 5 years 5 months
mattdsauce/sauce-project
Dec 2015 - May 2019
Java Sauce Labs test examples
Contributions:17 pushes, 1 branch in 3 years 6 months
javasaucelabs
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