Matt Healy
Quality Assurance Analyst at Consolidated Communications
Mapleton, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolMatt Healy is a Quality Assurance Analyst with over a decade of hands-on experience blending customer service, technical support, and web analytics in high-volume environments. Currently at Consolidated Communications, he monitors agent performance, tests customer-facing systems, and extracts actionable insights from internal data to improve service quality. His background includes web analysis work for Delta via Affiliated Computer Services and direct technical support roles that give him a rare combination of user-facing empathy and systems-level troubleshooting. Trained in network and system administration and computer hardware, he bridges operational processes with technical diagnostics to reduce incidents and streamline workflows. Based in Mapleton, Minnesota, he brings steady cross-functional collaboration and a pragmatic approach to quality improvement. Outside his QA role, his GitHub bio hints at broader software and coaching interests, reflecting a curiosity for engineering and mentorship beyond the contact center.
10 years of coding experience
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator, Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator at South Central College
Github Skills (14)
wpilib10
hal10
java9
wpf9
robotics8
computer-vision8
cscore8
opencv7
tuner5
phoenix-framework4
elixir3
pytorch1
python1
deep-learning1
Programming languages (3)
Github contributions (5)
quasics/quasics-frc-sw-2015
Sep 2015 - Feb 2023
Contributions:1252 commits, 2072 pushes in 7 years 5 months
mjhealy/quasics-frc-sw-2015
Aug 2015 - Nov 2015
Contributions:2 pushes in 3 months
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