Matt Healy
Quality Assurance Analyst at Consolidated Communications
Mapleton, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolMatt Healy is a Quality Assurance Analyst with over a decade of hands-on experience blending customer service, technical support, and web analytics in high-volume environments. Currently at Consolidated Communications, he monitors agent performance, tests customer-facing systems, and extracts actionable insights from internal data to improve service quality. His background includes web analysis work for Delta via Affiliated Computer Services and direct technical support roles that give him a rare combination of user-facing empathy and systems-level troubleshooting. Trained in network and system administration and computer hardware, he bridges operational processes with technical diagnostics to reduce incidents and streamline workflows. Based in Mapleton, Minnesota, he brings steady cross-functional collaboration and a pragmatic approach to quality improvement. Outside his QA role, his GitHub bio hints at broader software and coaching interests, reflecting a curiosity for engineering and mentorship beyond the contact center.
11 years of coding experience
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator, Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator at South Central College
Github Skills (13)
hal9
wpilib9
opencv8
wpf8
java8
cscore7
computer-vision7
robotics7
phoenix-framework3
beta-testing2
pytorch1
python1
deep-learning1
Programming languages (3)
Github contributions (5)
quasics/quasics-frc-sw-2015
Sep 2015 - Feb 2023
Automatically exported from code.google.com/p/quasics-frc-sw-2015
Contributions:1252 commits, 2318 pushes in 7 years 5 months
mjhealy/quasics-frc-sw-2015
Aug 2015 - Nov 2015
Contributions:2 pushes in 3 months
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