Matt Mistele
Senior Engineering Manager at ServiceNow
Palo Alto, California, United States
Summary
👤
Senior🎓
Top SchoolMatt Mistele is a Senior Engineering Manager in Palo Alto with 11 years of experience building production NLP and AI systems that automate enterprise service resolution. He leads Natural Language Understanding teams at Moveworks (now part of ServiceNow), driving the shift from classifier pipelines to a generative, multi-hop copilot platform that automates common IT and HR workflows. Matt blends hands-on machine learning engineering with people leadership, shipping measurable model improvements early in his career and guiding teams through product-critical architecture transitions. Outside of work he designs educational "serious games," teaches programming, and is an avid drummer—interests that inform his focus on human-centered AI and learning-driven engineering.
11 years of coding experience
8 years of employment as a software developer
Valedictorian, Valedictorian at Ransom Everglades High SchoolMaster of Science - MS, Computer Science, Master of Science - MS, Computer Science at Stanford University
Spanish
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (33)
text-generation10
javascript10
neural-machine-translation10
word-segmentation10
chrome-extension10
tokenizer10
probabilistic-graphical-models10
livescript10
habits10
python9
natural-language-processing9
audio9
nlp8
deep-learning8
machine-learning8
Programming languages (6)
Github contributions (5)
mmistele/hello-world
Mar 2016 - Jul 2025
Contributions:2 PRs, 5 pushes, 4 branches in 9 years 5 months
testing
project-seshat/project-seshat
Jun 2018 - Aug 2024
Contributions:20 pushes in 6 years 3 months
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