Summary
Matteo De Santi is a product and design leader with over 20 years of experience shaping user-centered public services and digital transformation across Italy. As Chief Innovation Officer at PagoPA and former lead of the IO public services app, he has driven nationwide initiatives to simplify citizen–government interactions and increase digital payments adoption. He blends hands-on UX/product craft with strategic program leadership, having co-founded Designers Italia and led multidisciplinary teams inside the Presidency of the Council of Ministers. Matteo’s background spans startups, public IT companies and academia, giving him a rare fluency in emerging tech (blockchain, conversational interfaces, ML) and practical service delivery. He often bridges research and practice—teaching, speaking internationally and launching projects like Triboom that take digital platforms from concept to international expansion. Quietly, his early roots as a photographer and web developer inform a visual-first approach to data and service design.
11 years of coding experience
17 years of employment as a software developer
Communication Studies, Communication Studies at Università degli Studi di Padova
English, German