Matthew Burling
Service Desk Analyst at KCOM
Hull, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolMatthew Burling is a Service Desk Analyst based in Hull with 9 years of IT experience and over two years of hands-on ServiceNow administration, workflow automation, and incident management. He blends a developer’s mindset—experience with microservices and multiple programming languages—with practical operations skills like SCCM deployment, device builds, and dashboarding to boost efficiency. At KCOM he has driven automation in ServiceNow, produced actionable reports, and led training that prepares new hires for frontline analyst roles. Previously he contributed to modular web and mobile projects as a junior developer, applying rigorous testing and Jira-driven processes. Actively pursuing ServiceNow Solutions Consultant certification, he is building a professional portfolio that bridges platform configuration and stakeholder-facing service delivery. Colleagues describe him as a pragmatic problem-solver who turns recurring support pain points into repeatable, automated solutions.
9 years of coding experience
Bachelor’s Degree, Computer Science, 2:1, Bachelor’s Degree, Computer Science, 2:1 at The University of HullBTEC Level 3 Extended Diploma, IT, Distinction Merit Merit, BTEC Level 3 Extended Diploma, IT, Distinction Merit Merit at Hull College
Stackoverflow
13reputation
8kreached
0answers
3questions
Github Skills (17)
sourcemod9
minecraft8
discord-bot7
pug6
mongodb6
nodejs6
permission6
java6
javascript6
discord6
server5
source-engine3
queue3
plugin2
gameplay2
Programming languages (2)
Github contributions (5)
Sn0weyTV/NexusLeague
Mar 2020 - Aug 2020
Contributions:3 commits, 1 push in 5 months
redleek/Monogame-Tools
Oct 2016 - Nov 2016
Contributions:13 commits, 20 pushes, 5 branches in 7 days
selectiongamesmonogame
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