Matthew Burling
IT Service Support Engineer at KCOM
Hull, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolMatthew Burling is a Service Desk Analyst based in Hull with 9 years of IT experience and over two years of hands-on ServiceNow administration, workflow automation, and incident management. He blends a developer’s mindset—experience with microservices and multiple programming languages—with practical operations skills like SCCM deployment, device builds, and dashboarding to boost efficiency. At KCOM he has driven automation in ServiceNow, produced actionable reports, and led training that prepares new hires for frontline analyst roles. Previously he contributed to modular web and mobile projects as a junior developer, applying rigorous testing and Jira-driven processes. Actively pursuing ServiceNow Solutions Consultant certification, he is building a professional portfolio that bridges platform configuration and stakeholder-facing service delivery. Colleagues describe him as a pragmatic problem-solver who turns recurring support pain points into repeatable, automated solutions.
9 years of coding experience
BTEC Level 3 Extended Diploma, IT, BTEC Level 3 Extended Diploma, IT at Hull CollegeBachelor’s Degree, Computer Science, Bachelor’s Degree, Computer Science at University of Hull
Stackoverflow
13reputation
8kreached
0answers
3questions
Github Skills (19)
sourcemod9
minecraft8
home-assistant-integration7
home-assistant7
discord-bot7
pug6
mongodb6
nodejs6
garbage6
permission6
java6
javascript6
discord6
server5
go4
Programming languages (3)
Github contributions (5)
MattThePandah/QuizMaster
Sep 2017 - Jul 2025
Contributions:6 pushes, 1 branch in 7 years 11 months
Sn0weyTV/NexusLeague
Mar 2020 - Aug 2020
Contributions:3 commits, 1 push in 5 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.