Matthew Burns
Technical Support Specialist at SideFX Software
Toronto, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolMatthew Burns is a Technical Support Specialist with 18 years of experience blending artistic sensibility and technical problem-solving, currently supporting users at SideFX Software from Toronto. Trained with a BFA in 3D Digital Graphics from RIT, he has hands-on production experience as a CG Artist and post-production assistant, giving him deep empathy for creative pipelines and asset prep workflows. His background in QC, transcoding, and client-facing approvals means he not only troubleshoots software issues but also understands how they impact studio delivery schedules. Matthew’s career shows a rare combination: an artist’s eye for detail plus the patience and communication skills needed to guide customers through complex technical fixes. Comfortable bridging creative and technical teams, he often anticipates workflow bottlenecks before they surface. Outside support tickets, he brings a genuine enthusiasm for the creative process that helps him translate artist needs into practical solutions.
18 years of coding experience
Bachelor of Fine Arts (BFA), 3D Digital Graphics, Bachelor of Fine Arts (BFA), 3D Digital Graphics at Rochester Institute of Technology
English, Japanese
Github Skills (75)
scene10
alembic10
rust9
powershell9
ckeditor9
bash9
whoosh9
zsh9
full-text-search9
shell8
jsonpath8
starship8
python8
wysiwyg8
rich-text-editor8
Programming languages (7)
Github contributions (5)
mchaput/whoosh
Oct 2019 - Oct 2022
Pure-Python full-text search library
Contributions:2 PRs, 13 pushes, 11 branches in 3 years
full-text-searchpython
mchaput/IdeaSettings
Jun 2017 - Mar 2023
Contributions:441 commits, 176 pushes, 1 branch in 5 years 9 months
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