Summary
Matthew Finlayson is a seasoned Technical Support and Backup/DR engineer with nine years of hands-on experience managing global IT infrastructure across South Africa, the USA, and the Netherlands. He excels in end-to-end support—hardware provisioning, cross-platform desktop administration, Active Directory and Veeam backup management—and has escalated through tiered support roles to handle complex production environments and incident investigations. Comfortable both onsite and remotely, Matthew has supported large distributed workforces and collaborated with international tier-3 teams, routinely meeting KPIs while improving system reliability. His fintech and blockchain interest adds a forward-looking edge to his infrastructure skillset, and he brings practical SQL, Atlassian, and Bitbucket experience from enterprise contexts. Known for strong client relationships and a 24/7 support mindset, he combines technical depth with a calm, investigative approach to problem solving.
9 years of coding experience
8 years of employment as a software developer
itnis ( Information Technology Network Integration Specialist), Computer/Information Technology Administration and Management, 2nd year course, itnis ( Information Technology Network Integration Specialist), Computer/Information Technology Administration and Management, 2nd year course at Prestige Academy
Electronics and Radio Theory, Electronics and Radio Theory, n3, Electronics and Radio Theory, Electronics and Radio Theory, n3 at North Link