Summary
Matthew Fonner is an IT Technical Associate and computer science graduate (Summa Cum Laude) from Illinois State University with 11 years of hands-on experience across help desk, PC deployment, and university IT support roles. He blends strong technical skills in Windows imaging, scripting automation, and hardware repair with polished customer-service instincts honed through years in frontline roles. Matthew has driven large-scale deployments—like a 400-monitor refresh—and built scripts to automate both commissioning and decommissioning processes, showing a practical focus on efficiency. Comfortable communicating with faculty, staff, and end users, he documents work in ITSM systems (ServiceNow, Cherwell) and consistently lowers friction for nontechnical colleagues. Based in Normal, Illinois, he’s expanding his programming toolkit with Java, C++, and Python and enjoys applying technology to make everyday tasks simpler for others.
11 years of coding experience
Oswego East High School
Computer Science General Studies, Computer Science General Studies at Illinois State University
English, German