Matthew Gardner
Co-Founder, Executive Director Of Customer Success at RouteThis
Waterloo, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolMatthew Gardner is a serial founder and customer-centric product leader with 11+ years building consumer and enterprise software, currently co-leading RouteThis to automate technical support for ISPs and smart home companies and cut ticket handle times by ~60%. He combines hands-on UX and product design (over 5M app downloads and Videostream’s rapid one-million-user growth) with operational ownership of retention, upsell, and professional services. His background spans hardware and embedded work at BlackBerry, process automation, and mechatronics-informed software engineering, giving him a rare fluency across firmware, interfaces, and cloud-delivered support flows. A former Valedictorian in Mechatronics and holder of accelerated graduate studies in software engineering, entrepreneurship and an MBA, he blends engineering rigor with go-to-market savvy. Outside the product org he invests and mentors in early-stage CS technologies and helps run Pavilion’s CCO community, favoring direct collaboration over outsourced development.
11 years of coding experience
15 years of employment as a software developer
Bachelor of Engineering (B.Eng.), Mechatronics Engineering, Minor in Business, Bachelor of Engineering (B.Eng.), Mechatronics Engineering, Minor in Business at McMaster University
Github Skills (12)
graph8
elixir7
javascript7
logging7
html6
canvas5
debugging4
erlang3
encoder3
rails2
test-framework1
protobuf1
Programming languages (4)
Github contributions (5)
mbgardner/docker-hexdump
Feb 2017 - Sep 2020
Contributions:22 commits, 18 pushes, 1 branch in 3 years 7 months
mbgardner/logrex
Sep 2017 - Dec 2020
An Elixir logging package for humans.
Contributions:9 releases, 46 commits, 33 pushes in 3 years 3 months
elixirlogging
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