Summary
Matthew Goodall is a strategic technology leader focused on enterprise monitoring, observability and operations with over two decades of experience modernizing IT service delivery across financial services and fintech. As Director of IT for Enterprise Monitoring and Observability at Walgreens and former Service Delivery Director at Freddie Mac, he has driven AIOps, automation and data-driven initiatives that reduced alert noise, cut MTTR and delivered multimillion-dollar cost avoidance. He excels at translating complex operational requirements into scalable SaaS and cloud solutions (BigPanda, DataRobot, Splunk, Dynatrace) and has repeatedly turned manual processes into automated, measurable capabilities. A practiced coach and builder of high-performing teams, he blends ITIL/COBIT discipline with Agile and DevOps practices to improve resiliency, compliance and stakeholder transparency. Notably, he led efforts that converted 24x7 on-site operations to virtual models during the pandemic and presented operational automation successes at Splunk .conf. Based in the Washington DC–Baltimore area, he pairs systems thinking with hands-on technical fluency across platforms from mainframe to cloud and containers.
9 years of coding experience
19 years of employment as a software developer
Virginia Tech
Christopher Newport University
Information Systems and Operations Management, Information Systems and Operations Management at George Mason University
Old Dominion University
English, Spanish