Matthew Gregory
Partner Support at PayBright
Raleigh, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolMatthew Gregory is a customer-focused partner support professional with nine years of experience bridging technical troubleshooting and sales across major carriers like T-Mobile and Verizon. With a BS in Computer Science and a background in mathematics, he combines rigorous problem-solving and algorithmic thinking with practical experience resolving device, network, and account escalations. He has a proven track record of mentoring frontline teams, improving first-call resolution and customer satisfaction metrics, and collaborating with engineering groups to diagnose recurring technical issues. Matthew’s blend of classroom teaching and hands-on retail leadership gives him a rare ability to translate complex technical concepts into clear guidance for customers and teammates. Now supporting partners at PayBright in Raleigh, he’s rapidly adapting his technical foundation toward tech sales and partner enablement. Outside work he explores data science and algorithm design, signaling readiness to contribute analytically driven solutions beyond typical support roles.
8 years of coding experience
1 year of employment as a software developer
Bachelor of Science - BS, Computer Science, Bachelor of Science - BS, Computer Science at Elizabeth City State UniversityGithub contributions (5)
mgkrupagmail/BiHeap-DataStructure
Jul 2017 - Feb 2022
Contributions:177 commits, 176 pushes in 4 years 7 months
mgkrupa/leaf_classifier
Jul 2017 - Aug 2017
Contributions:9 pushes, 1 branch in 15 days
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