Matthew Higgins
IT Support Specialist at Rheinmetall
Cape Town, Western Cape, South Africa
Summary
👤
Senior🎓
Top SchoolMatthew Higgins is an IT Support Specialist with eight years of hands-on experience in technical support, cloud engineering foundations, and a growing focus on software engineering. He spent over two years at Wootware resolving 1,690 RMAs/help desk tickets, honing customer communication, patience, and the ability to perform under pressure. Trained in Cloud Engineering at CTU Stellenbosch and later in Computer Software Engineering at HyperionDev, he has practical exposure to Python, Java, HTML, and CSS. While working full-time, he transitioned into software development through HyperionDev, developing a passion for problem-solving and creative, out-of-the-box solutions. Now based in Cape Town, he balances dual IT roles and is actively moving toward a software engineering career, bringing a rare combination of large-volume support experience and emerging coding skills.
8 years of coding experience
2 years of employment as a software developer
Computer Software Engineering, Computer Software Engineering at HyperionDevCloud engineering Networking Computer architecture Computer Science, Cloud engineering Networking Computer architecture Computer Science at CTU Training Solutions
Github Skills (6)
bioinformatics10
conda10
package-management10
bioconda10
genome5
genomics4
Programming languages (5)
Github contributions (5)
MatthewHiggins2017/bioconda-PrimedRPA
Apr 2020 - Jun 2022
Contributions:4 releases, 11 commits, 18 pushes in 2 years 3 months
MatthewHiggins2017/PrimedRPA
Nov 2019 - Apr 2020
Contributions:10 commits, 30 pushes, 1 branch in 5 months
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