Matthew Knicos
Customer Service Trainer at Merchants Restaurant
Nashville-Davidson, Tennessee, United States
Summary
👤
Senior🎓
Top SchoolMatthew Knicos is a customer service trainer transitioning into software and web development with 12 years of experience coaching teams in fast-paced dining environments. He combines strong people skills and frontline leadership with hands-on technical training from Nashville Software School and freelance experience building web content and low-budget audio production for musicians. Comfortable managing operations, training programs, and cash-handling responsibilities, he brings a practical, service-oriented perspective to product development and user experience. As a self-starter, he has created social presences, multimedia assets, and websites for local artists, demonstrating an ability to ship customer-facing digital projects on tight budgets. Based in Nashville, he’s motivated to grow as a programmer while leveraging his deep customer empathy and communication strengths. He’s also likely to settle technical debates over a game of FIFA, showing a collaborative and personable approach to team culture.
12 years of coding experience
5 years of employment as a software developer
Bachelor of Science (B.S.), Business Administration, Bachelor of Science (B.S.), Business Administration at Webster UniversitySoftware and Web Development, Full Stack Software Development, Software and Web Development, Full Stack Software Development at Nashville Software SchoolGithub contributions (3)
mknicos/command-line-calendar
Apr 2014 - Apr 2014
Contributions:35 commits in 6 days
AimeeKnight/locationScout
Mar 2014 - Mar 2014
Contributions:20 commits in 4 days
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