Summary
Matthew Mcnally is a Technical Services Engineer with eight years of hands-on IT and support experience across hospitality, finance, and enterprise software environments. He currently maintains and troubleshoots critical display and hardware systems at Mohegan Sun, after supporting hybrid and cloud fax solutions and logistics during Concord Technologies’ transition. His background includes cybersecurity operations at State Street and tiered support roles that emphasize incident resolution, escalation handling, and customer-facing problem solving. Known for blending traditional troubleshooting with creative “outside the box” thinking, he thrives on tackling high-difficulty challenges and improving operational reliability. Based in Norwich, Connecticut, Matthew pairs a BBA with a minor in IT and a track record of stepping into leadership tasks during periods of change, such as manufacturing and shipping coordination during acquisitions.
8 years of coding experience
6 years of employment as a software developer
Minor Information Technology, Minor Information Technology at Becker College
Diploma of Education General Studies, Diploma of Education General Studies at New Milford High School