Matthew O'shaughnessy is a Senior Renewal Manager with 12 years’ experience driving retention and revenue in SaaS, currently managing end-to-end renewals at Salesforce for prominent B2B and B2C clients. He combines commercial acumen in sales and email deliverability with data- and IT-savviness to consistently hit high retention and upsell targets, previously running a £1m+ renewal book and a 90%+ retention rate at Return Path. Comfortable engaging both end-user stakeholders and channel partners, he has led lifecycle and licensing strategies at Microsoft to move customers to cloud agreements and meet aggressive quarterly targets. Known for meticulous contract execution and a collaborative, advisory approach, he brings a track record of translating technical value into commercial outcomes. An early-career mix of sales, marketing and operations gives him a practical understanding of commercial processes beyond renewals.
12 years of coding experience
1 year of employment as a software developer
2:1 (Hons) Business Management with Marketing, 2:1 (Hons) Business Management with Marketing at University of Brighton
Contributions:28 commits, 25 pushes, 1 branch in 2 years 6 months
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Matthew O'shaughnessy - Senior Renewal Manager at Salesforce