Matthew Viens
ServiceNow Quality Assurance Engineer at Slalom
Bellevue, Washington, United States
Summary
👤
Senior🎓
Top SchoolMatthew Viens is a ServiceNow Quality Assurance Engineer based in Bellevue with 11 years of hands-on technology experience spanning frontline support, systems engineering, and software QA. He has progressed through technical support and engineering roles at Slalom, Apple, and UniversalMac, bringing a pragmatic blend of user-focused troubleshooting and process improvement to SaaS and enterprise workflows. Passionate about building solutions and code, he leverages full-stack training (Ruby on Rails, freeCodeCamp) to bridge gaps between support, QA, and development teams. Known for improving customer experience and team efficacy, he pairs a systems mindset with attention to operational detail—an asset when validating complex ServiceNow implementations. An early career in retail leadership and customer-facing technical roles gives him uncommon empathy for end users and durable incident-handling instincts.
11 years of coding experience
5 years of employment as a software developer
Associate of Arts (A.A.), Associate of Arts (A.A.) at Palm Beach State CollegeFull Stack Web Development Certification Computer Software Engineering, Full Stack Web Development Certification Computer Software Engineering at freeCodeCampCertificate of Completion Ruby on Rails, Certificate of Completion Ruby on Rails at Code Fellows
Github Skills (4)
recipe7
cookbook5
react1
job-search1
Programming languages (2)
Github contributions (5)
MatthewViens/React-Yahtzee
May 2019 - Feb 2020
Contributions:26 commits, 2 PRs, 23 pushes in 9 months
MatthewViens/mac-setup
Feb 2020 - Nov 2023
Contributions:17 pushes, 1 branch in 3 years 9 months
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