Matthias Wiesen
Senior Manager - Customer Reliability Engineering & Premium Support at GitHub
Nuremberg, Bavaria, Germany
Summary
🤩
Rockstar🎓
Top SchoolMatthias Wiesen is a seasoned customer reliability and support leader with over a decade of experience building and scaling technical support and SRE-oriented teams at GitHub. Rising through roles from Solutions Engineer to Senior Manager of Customer Reliability Engineering & Premium Support, he blends hands-on problem solving with strategic team leadership to improve customer resiliency for enterprise customers. Based in Nuremberg, he pairs a practical engineering background from Siemens and early consulting roles with deep expertise in account-focused technical support and incident mitigation. Colleagues know him for translating complex operational challenges into reliable processes and for driving measurable uptime and customer satisfaction improvements.
10 years of coding experience
8 years of employment as a software developer
Diplom, Diplom at Julius-Maximilians-Universität WürzburgThe University of Texas at Austin
Github Skills (32)
git10
github10
ai10
github-enterprise9
java9
openhab9
indieweb9
censorship-resistance9
social-media9
webextension9
safari8
specification8
end-to-end-encryption8
browser-extension8
nodejs7
Programming languages (9)
Github contributions (5)
spxp/spxp-web
Jan 2021 - May 2026
Source of spxp.org
Contributions:28 PRs, 67 pushes, 33 branches in 5 years 4 months
protocolsocial-networkhugospxp
AE5PS/codeowners
Nov 2017 - Feb 2020
Contributions:4 PRs, 2 pushes, 5 branches in 2 years 3 months
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