Matthijs Burke
Support Operations Lead
Twistringen, Lower Saxony, Germany
Summary
🤩
Rockstar🎓
Top SchoolMatthijs Burke is a Support Operations Lead with 12 years of hands-on experience in B2B technical support, incident management, and process improvement across cloud-hosted eCommerce and BPM platforms. He excels at resolving escalations, automating support workflows, and translating complex technical issues into clear guidance for customers and product teams. His background includes backend and UI contributions to notable open-source projects like Camunda, where he improved documentation, fixed bugs, and enhanced examples—showing he blends support expertise with practical engineering skills. Based in Lower Saxony, Germany, Matthijs pairs operational leadership with on-call and monitoring experience (Grafana, Kibana) and a knack for recruiting and building scalable support processes. Colleagues value his ability to satisfy both user needs and organizational priorities while quietly refactoring docs and code to prevent future escalations.
12 years of coding experience
10 years of employment as a software developer
Qualifizierender Hauptschulabschluss, Qualifizierender Hauptschulabschluss at Gymnasium Oberhaching
Github Skills (14)
html10
javas10
markdown10
markdown-it10
java10
documentation10
bpmn9
camunda9
workflow-engine9
engine8
process-management8
processmaker8
front-end-development8
process-control8
Programming languages (5)
Github contributions (5)
camunda/camunda-docs-manual
May 2014 - Mar 2018
Sources of the docs.camunda.org site
Role in this project:
Technical Writer
Technical WriterContributions:683 commits, 18 PRs, 733 pushes in 3 years 10 months
Contributions summary:Matthijs primarily contributed to the documentation of the camunda-docs-manual repository. Their commits focused on proofreading, correcting, and amending syntax in various guides, including installation, getting started, and user guides. They also updated links and fixed dead links in the documentation. The user also refactored the documentation to use the correct naming conventions of vendors like IBM and Oracle.
camundahugojekylldocumentation-sitesources
camunda/camunda-bpm-platform
Oct 2014 - Oct 2017
C7 CE enters EOL in October 2025. Please check out C8 https://github.com/camunda/camunda – Flexible framework for workflow and decision automation with BPMN and DMN. Integration with Quarkus, Spring, Spring Boot, CDI.
Role in this project:Back-end & UI Developer
Back-end & UI DeveloperContributions:7 commits, 4 pushes in 3 years
Contributions summary:Matthijs contributed to the Camunda BPM platform by fixing bugs and implementing improvements to the welcome page and the invoice example. They corrected links, added admin functionality, and adjusted UI elements. They also addressed type-related issues within the NotifyCreditorService class, showcasing backend development skills within the Java environment.
flexible-frameworkcamundacamunda-bpm-platformdmnspring
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