Mauricio Schneider
Support Engineer at Render
Mount Vernon, Washington, United States
Summary
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Rockstar🎓
Top SchoolMauricio Schneider is a bilingual support engineer and security-savvy technical leader with 14 years of experience blending customer success, security compliance, and hands-on engineering. He has scaled and led high-performing support teams through rapid growth (5x expansion) while maintaining strong operational outcomes—95% SLA adherence and 90% CSAT—by aligning product, engineering, and security functions. At Okta and Auth0 he built customer assurance programs, designed AI-powered self-service tooling, and translated complex compliance frameworks (SOC 2, ISO 27001) into practical support strategies. Comfortable in both developer-facing troubleshooting and enterprise security advisory roles, he bridges secure software development and incident management to improve product trust and reduce escalations. A former engineer and co-founder who enjoys fixing what he breaks, Mauricio combines pragmatic coding experience with strategic people management and is completing an MS in Cybersecurity and Information Assurance. Based in Mount Vernon, WA, he brings an uncommon mix of developer empathy and compliance-first thinking to customer-facing security challenges.
14 years of coding experience
11 years of employment as a software developer
B.Sc Computer Engineering, B.Sc Computer Engineering at Universidad Tecnológica de ChileMaster of Science - MS Cybersecurity and Information Assurance, Master of Science - MS Cybersecurity and Information Assurance at Western Governors University
Spanish, English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (63)
authentication10
js-client10
nodejs9
redmine9
cli9
command-line-tool9
whiteboard8
macos8
homebrew8
administration8
airtable8
binaries8
watchers7
pipeline7
webtask7
Programming languages (10)
Github contributions (5)
mauricioschneider/docs
Apr 2016 - Dec 2019
Auth0 documentation
Contributions:10 pushes in 3 years 8 months
auth0authentication
m0schneider/prey
Oct 2014 - Jun 2015
Contributions:7 commits, 6 pushes in 7 months
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