Maurizio Di Matteo
Service Desk Expert IT Enterprise & PA at Namirial Group
Sant'Egidio alla Vibrata, Abruzzi, Italy
Summary
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Senior🎓
Top SchoolMaurizio Di Matteo is a seasoned IT service desk and technical services professional with over a decade of hands-on experience managing enterprise IT support, IMAC roll-outs, and system administration across public and private sectors. He currently acts as Service Desk Expert for Namirial Group, bringing deep familiarity with web services, XML/JSON integrations, and 2nd-level troubleshooting using tools like Zendesk, Jira, SoapUI and Postman. Maurizio has led and coordinated multi-site help desk teams for large customers such as Poste Italiane, Ministry of Transport and major banks, consistently meeting SLAs through strong problem-solving, conflict management and user training. His background spans hardware architecture, network and Wi‑Fi installs, POS and ATM maintenance, plus mobile device management across Android, BlackBerry and iOS. As a former founder and field engineer, he combines on-the-ground installation and cabling expertise with service management skills (SAP Solution Manager, SCCM, Active Directory). Colleagues value his pragmatic approach to complex operational issues and his ability to translate technical fixes into clear user guidance.
12 years of coding experience
6 years of employment as a software developer
corso di formazione c/o Vitorchiano Formatore/Educatore, corso di formazione c/o Vitorchiano Formatore/Educatore at Università Ca' Foscari VeneziaITIS "E.Alessandrini" Teramo
English, Italian, French
Github Skills (17)
directory-tree9
virtualbox7
latex7
drupal6
vagrant5
ansible5
cms4
docker4
looker2
science2
analytics1
data-governance1
bigquery1
data-analytics1
macos1
Programming languages (5)
Github contributions (5)
mauriziodimatteo/dirtreex
Apr 2015 - Feb 2019
A directory-tree generation script for LaTeX
Contributions:15 commits, 2 PRs, 9 pushes in 3 years 9 months
tree-generationlatexdirectorydirectory-tree
mauriziodimatteo/appunti-machine-learning
Apr 2014 - Feb 2017
Contributions:8 commits, 2 pushes in 2 years 11 months
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