Summary
Max Cain is an Electronic Support Analyst with nine years of experience at Mayo Clinic, specializing in at-the-elbow EHR support, workflow optimization, and user training to boost clinician efficiency. Rooted in a background of clinical operations and medical secretarial roles, he pairs deep domain knowledge of scheduling and clinical systems with hands-on technical troubleshooting. Max excels at translating complex EHR functionality into practical "how-to" guidance and classroom or 1:1 training for physicians and staff. His prior hospitality and supervisory roles sharpened his customer-facing instincts, empathy, and process-driven problem solving. Comfortable juggling cross-functional stakeholders—Informatics, HIMS, IT Support, and practice leadership—he proactively identifies improvement opportunities and helps drive EHR-related projects. Based in Rochester, MN, he brings a creative bent to technical support, often finding non-obvious efficiency gains in day-to-day clinical workflows.
9 years of coding experience
1 year of employment as a software developer
Bachelors, Computer Animation, Sophmore, Bachelors, Computer Animation, Sophmore at Full Sail University
Bachelors, Media Arts and Animation, Sophmore, Bachelors, Media Arts and Animation, Sophmore at Art institute international Minnesota
portuguese - currently learning