Max Calcagno
Lead Business Analyst - Major Incident Manager at Merck/Schering-Plough Pharmaceuticals
Huntersville, North Carolina, United States
Summary
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Senior🎓
Top SchoolMax Calcagno is an experienced IT operations leader with 11+ years managing major incident response, ITIL process integration, and 24/7 support teams for enterprise environments. As Lead Business Analyst and Major Incident Manager at Merck, he coordinates global incident triage, SLA reporting, and critical maintenance while hands-on troubleshooting servers, VMs, Exchange clusters, and Remedy ticket lifecycles. He combines frontline break/fix expertise from roles at SunGard, IBM, and others with people leadership—having supervised and scheduled large support rosters and run Level 2/3 escalation. Known for quickly learning new technologies and producing clear operational documentation, he also maintains and curates large knowledge bases to improve runbook accuracy. Based in Huntersville, NC, he brings a customer-focused, process-driven approach that balances tactical problem-solving with strategic uptime metrics. Outside work he channels his curiosity into programming hobbies, using technology to deliver practical solutions expediently.
11 years of coding experience
4 years of employment as a software developer
IT Buisness Management, IT Buisness Management at Western Governors UniversityCareer Blazers
Github Skills (65)
specification8
spec7
postman7
api-platform6
api6
javascript6
ecmascript5
rest5
bash-shell5
rest-api5
bing5
highlight5
nodejs5
lifecycle5
syntax4
Programming languages (6)
Github contributions (5)
madmax911/ConData
Dec 2018 - Nov 2022
Contributions:17 commits, 13 pushes, 1 branch in 4 years
madmax911/Small_Fiddle
Dec 2018 - Jul 2022
Contributions:14 pushes, 1 branch in 3 years 7 months
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