Summary
Max Dobeck is a solutions-focused engineer with 11 years of experience helping SaaS and enterprise customers troubleshoot complex testing, networking, and distributed-systems issues. Currently at Evinced, he has progressed from senior customer support management into a solutions engineering role that blends hands-on debugging with customer success leadership. His background at Sauce Labs involved reproducing and resolving Selenium/Appium test failures across real and virtual devices, giving him deep expertise in test automation, incident investigation, and cross-team coordination. Max pairs pragmatic problem-solving with a curiosity to learn new technologies, and he’s comfortable translating technical issues for both engineers and non-technical stakeholders. Notably, his career path shows a steady shift from IT and helpdesk roots to technical account management and product-focused engineering, reflecting both technical depth and customer empathy.
11 years of coding experience
6 years of employment as a software developer
Bachelor of Science, Computer Information Systems, Bachelor of Science, Computer Information Systems at California State University-Chico