Max Ma
Technical Support Escalation Manager
Hangzhou City, Zhejiang, China
Summary
🤩
Rockstar🎓
Top SchoolMax Ma is a Technical Support Escalation Manager with 10 years of experience bridging customer-facing support and backend engineering across banking, insurance, and cloud platforms. He combines hands-on troubleshooting (SQL, Linux, MicroStrategy, Control-M) with team-level incident and shift management, release transitions, and knowledge-transfer programs to keep high-stakes systems reliable. Fluent in English and experienced working with international clients, he routinely coordinates cross-functional incident response and builds workflows to optimize support efficiency. As an active contributor to Netmaker, he also brings practical backend and DevOps experience—implementing failover, IPv6, and egress features in a WireGuard-based networking project—so he understands both the operational and code-level sides of platform stability.
9 years of coding experience
工学士, 电子信息工程, 工学士, 电子信息工程 at 中国计量大学
Github Skills (16)
go10
networking10
wireguard10
cli10
devops9
ipv69
overlays9
overlay9
network9
net9
docker8
kubernetes8
kubernetes-pods8
dockers8
cloud-computing7
Programming languages (11)
Github contributions (5)
gravitl/netmaker
Jan 2024 - Dec 2024
Netmaker makes networks with WireGuard. Netmaker automates fast, secure, and distributed virtual networks.
Role in this project:
Back-end Developer & DevOps Engineer
Back-end Developer & DevOps EngineerContributions:47 reviews, 67 PRs, 191 pushes in 10 months
Contributions summary:Max primarily contributed to the development of features within the `netmaker` project, focusing on functionalities like failover management, IPv6 support, and egress configurations. Their work involved modifying Go code across multiple files, including command-line interface (CLI) commands and core logic. Additionally, the user implemented changes related to the installation scripts and metric exporter for performance improvements and scalability.
automatesnetmakercnizero-trustvirtual-networking
itdl/lib
Jun 2017 - Jan 2019
Contributions:12 commits, 82 pushes, 1 branch in 1 year 6 months
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